Terms of Use and Service (English version)

Atualizado 2 weeks ago por Matheus Gonçalves

Using the system boletosimples.com.br (“Boleto Simples”), a service from Boleto Simples Cobranças Ltda (“Boleto Simples”), you (“User”) are agreeing with the following terms and conditions of our service (“Terms of Use and Service”).

The Boleto Simples can modify, amend and/or adjust these Terms of Use and Service at any moment, with notification to users.

The violation of these Terms of Use will result in the termination of your account. Even if we, Boleto Simples, prohibit some contents and behaviours on the system Boleto Simples, you understand and agree that Boleto Simples will not be held responsible for user added content. You agree in utilizing Boleto Simples and assume all risk involved in the act.

Terms of Account

  • To be able to register your account, it is required that you are a plainly capable person. Automatic registration through softwares, computers or robots will not be valid, unless it is authorized by Boleto Simples.
  • It is mandatory to provide a valid email address to complete the registration process.
  • You need to provide contact information, as well as a CPF or CNPJ to be able to accomplish money transactions from your account to Boleto Simples.
  • You are responsible for the safety of your own password.
  • You are responsible for all content added to your Boleto Simples account.
  • Boleto Simples needs to get a written consent before using your name, logo, trademark or any other intelligential property in any site/presentation/folder/print, showing that you are one of our clients.
  • You can not use the system Boleto Simples to any illegal or unauthorized purpose. You can not, in the utilization of Boleto Simples, violate any law of your jurisdiction (including, but not limited by, copyrights laws).

Account cancellation and Refund policy

  • You are responsible for your account cancellation. The only valid to cancel an account is through the Boleto Simples interface ( https://www.boletosimples.com.br ). A solicitation by phone call or e-mail to cancel the account will not be accepted.
  • All of your account’s content will be immediately removed from Boleto Simples’s database, with the exception of the invoices, billets and payments that were made, for a matter of internal audit service. The removal of information can not be reverted, once your account is cancelled.
  • We, Boleto Simples, have the right to suspend or cancel your account, as well as refuse any use of our service, be it now or in the future with a 30 days’ prior written notice. This suspension will result in the account’s cancellation. We, Boleto Simples, reserve the right to refuse our service to anyone, for any reason, at any time as long as a 30 days’ prior notice is received by the user.
  • The user will be refunded in case of withdrawal within 30 days of use besides the free trial. To use this reimbursement, send us an email with the subject “Quero cancelar minha conta e ser reembolsado” or “I want to terminate my account and be refunded” to our address at suporte@boletosimples.com.br .
  • Besides the exception of the item above, the service is not refunded for any reason. There will not be reimbursement or credit for cancelled accounts or withdrawal of the service after 30 days.
  • All the information received by Boleto or stored in the Site or the Account shall be considered as Confidential Information. Boleto shall not disclose to any third parties without prior written consent of the users. The Confidential Information shall only be disclosed to Boleto’s employees on a need-to-know basis and Boleto shall be responsible for its employee’s breach of confidentiality. This term shall survive the expiration of this Term of Use and Service until the relevant Confidential Information is public.

Service Interruption

  • In cases of suspected or established fraud, Boleto Simples gives itself the right to, at any moment, interrupt immediately the system’s access, by blocking the account and promptly notify the users.
  • In the above case of blocked account, the user will be locked out of the system and promptly notify the users.
  • Besides blocking the access to users, this method will also block the access via Web Services and API and promptly notify the users.

Changes in Boleto Simples and charges for its use

  • We, Boleto Simples, give ourselves the right to, at any time, modify or stop, temporarily or permanently, the service Boleto Simples (or part of it) with previous notification of 6 (six) months.
  • The charges are subject of change, as long as it is notified by Boleto Simples 90 (ninety) days before. The notification may be realized using the site ( www.boletosimples.com.br ) as a mean or e-mail, at our discretion. The user is entitled to stop using the Site or the services if it disagrees with the revised changes or fee arrangement without any liability over Boleto.
  • Boleto Simples will not be held legally responsible for any damage or loss caused by any modification, fee change, reasonable suspension or interruption of the service caused to you, the user.

General conditions

  • All risks from the use of the site and service are from the user. If your utilization result in a material, property, equipment or information reposition, or service need, Boleto Simples will not be held responsible for the cost.
  • Technical support will be made by telephone at 3003-0386 (mainly in portuguese), chat at our site ( www.boletosimples.com.br ) or through email ( suporte@boletosimples.com.br ). The Boleto Simples will try to solve and answer the tickets in a two working days span.
  • You can not modify or adapt Boleto Simples, or modify another website to make it seems associated with our service (Boleto Simples) or our business at all.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the service without Boleto Simples express written permission.
  • The verbal abuse, personally, written and by other means, to Boleto Simples’s employees, clients or members will result in the immediate cancellation of your account.
  • You understand that the technical processing and information transmission in Boleto Simples, including your content, may be transferred decrypted.
  • You can not utilize Boleto Simples for spamming, as well as transmitting archives with worms, viruses or any destructive code.
  • If your bandwidth use exceeds the 300mb/month, or significantly surpasses the average (determined by Boleto Simples) use of other users, Boleto Simples can block your account if the issue can not be solved by communication with users, until the bandwidth use is reduced.
  • Boleto Simples do not guarantee that: a) the service will meet your specific needs; b) the service will be not be interrupted, safe and without errors; c) you will get a satisfactory result from the use of Boleto Simples; d) the quality of our system’s service will meet your expectations; and e) any system error will be corrected.

Applicable law

All controversies and disputes derived from, or related to these Terms and Conditions shall be submitted to the laws from Brazil. The parties elect the courts of the District of Rio de Janeiro, State of Rio de Janeiro for the resolution of any and all disputes in connection with these "Terms of Use and Service", to the exclusion of all other one, however privileged they may be.


If you have any doubt about these Terms of Use and Service or about our actions at Boleto Simples, send us an e-mail at suporte@boletosimples.com.br.

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